Privacy & Cookie Policy

Privacy Statement

About us / Your information

Well (“we”, “us” and “Well”) is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.

We may introduce you to carefully selected partner organisations.

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.  Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We would recommend that you read the Privacy Statement for every website that you visit.

What information do we hold on you?

We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or our partners.

Our pharmacists may have access to certain electronic NHS records which contain information about the medicines you take and any known allergies you suffer from. If these records are viewed, the pharmacist will ask for your permission and a note will be made on your records.

What do we do with the information?

We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:

  • to confirm identification when you contact us
  • to keep you informed of any special offers or promotions that we believe might be of particular interest to you
  • to review the conduct of and to administer/operate your accounts
  • for statistical analysis, including automated techniques
  • for record-keeping purposes
  • for market research
  • to track activity on our website
  • to improve and monitor our customer service to you
  • for the prevention of crime and fraud.

We may contact you by post, email, telephone or fax for these purposes.

Disclosure of your information to service providers

In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.

Transfer of your information overseas

The information that we collect from you will not be transferred to, and stored at, a destination outside the European Economic Area.

The use of cookies

Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.

Well uses cookies for a variety of reasons, such as to remember your preferences when you visit out sites, tailor your visit, monitor traffic to enable us to improve our sites, or to ensure we remember the contents of your shopping basket when you next visit the site.

We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.

Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make.

As you may be aware, recent legislation requires websites to gain visitors’ consent to use certain cookies. We’re working to implement appropriate changes to our website as soon as possible.

To find out more information as to the cookies we use and why, then please click here for more information regarding Cookies.

What to do if you do not wish to receive details of offers from us?

If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing or by ringing Customer Services on 0330 6061010.  Alternatively you can write to us at Well, Superintendent’s Office, Merchants Warehouse, Castle Street, Castlefield, Manchester, M3 4LZ

Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.

Changing your personal information

If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please Contact Us.

Changes to this privacy policy

If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.
A hard copy of the policy is available fromWell, Superintendent’s Office, Merchants Warehouse, Castle Street, Castlefield, Manchester, M3 4LZ

.Any revised policy will apply only to data collected after the new policy comes into effect.

Your rights to access your personal information

You have a right to ask for a copy of all pharmacy records about you.

There may be a charge to have a printed copy of the information held about you.  Your request must be made in writing to the Pharmacy Superintendent at the contact details shown below.  You will need to give adequate information in order for us to identify you (e.g.: full name, address and date of birth). You will be required to provide full ID before any information is released to you.  We are required to respond to your request within 40 working days.

The Superintendent Pharmacist, Well, Merchants Warehouse, Castle Street, Castlefield, Manchester, M3 4LZ


Telephone: 0330 606 1010

If you think any information we hold on you is inaccurate or incorrect, please let us know.

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