About us / Your information
Well (“we”, “us” and “Well”) is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.
We may introduce you to carefully selected partner organisations.
What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or our partners.
Our pharmacists may have access to certain electronic NHS records which contain information about the medicines you take and any known allergies you suffer from. If these records are viewed, the pharmacist will ask for your permission and a note will be made on your records.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
We may contact you by post, email, telephone or fax for these purposes.
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.
Transfer of your information overseas
The information that we collect from you will not be transferred to, and stored at, a destination outside the European Economic Area.
Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make.
As you may be aware, recent legislation requires websites to gain visitors’ consent to use certain cookies. We’re working to implement appropriate changes to our website as soon as possible.
To find out more information as to the cookies we use and why, then please click here for more information regarding Cookies.
What to do if you do not wish to receive details of offers from us?
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing firstname.lastname@example.org or by ringing Customer Services on 0330 6061010. Alternatively you can write to us at Well, Superintendent’s Office, Merchants Warehouse, Castle Street, Castlefield, Manchester, M3 4LZ
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please Contact Us.
A hard copy of the policy is available fromWell, Superintendent’s Office, Merchants Warehouse, Castle Street, Castlefield, Manchester, M3 4LZ
.Any revised policy will apply only to data collected after the new policy comes into effect.
Your rights to access your personal information
You have a right to ask for a copy of all pharmacy records about you.
There may be a charge to have a printed copy of the information held about you. Your request must be made in writing to the Pharmacy Superintendent at the contact details shown below. You will need to give adequate information in order for us to identify you (e.g.: full name, address and date of birth). You will be required to provide full ID before any information is released to you. We are required to respond to your request within 40 working days.
The Superintendent Pharmacist, Well, Merchants Warehouse, Castle Street, Castlefield, Manchester, M3 4LZ
Telephone: 0330 606 1010
If you think any information we hold on you is inaccurate or incorrect, please let us know.